Problem Solving & Root Cause Analysis

Learn how to make great decisions

At A Glance

BMINZ Certificate

Unit Standard: N/A

Level: N/A

1 day

At your place or ours

Effective Problem Solving And Root Cause Analysis

Everyone can benefit from learning the tools to systematically solve workplace problems and identify the root cause to prevent recurrence. Using the cross-functional team approach, you will learn to apply disciplined and proven root cause
analysis methodologies to problems impacting your organisation. Root Cause Analysis is a method of solving problems that is used to diagnose the true cause, faults, variations and/or problems.

This one-day course will equip participants with the skills to identify and resolve workplace problems. Organisations with staff skilled in effective problem
solving and root cause analysis have the benefit of:

  • Identifying cause and effect for problem solving
  • Developing long lasting workplace solutions
  • Improving reliability and performance management
  • Identifying supply chain interruptions and more
Download Problem Solving And Root Cause Analysis Flyer

Learning Objectives

Clearly defining problems that need evaluation with techniques to resolve them is the basis of this course. Participants will learn a systematic team approach to problem solving by utilising the Plan-Do- Check-Act (PDCA) method. Upon completion learners will be able to:

  • Define the problem, assemble a team and take containment action
  • Measure the impact of the problem
  • Apply standard methods to investigate and analyse problems
  • Explain methods for developing and implementing solutions
  • Identify root causes of problems and potential solutions
  • Implement appropriate actions to prevent recurrence
  • Develop best practices for monitoring action plans for success
  • Exercise effective team based problem solving skills
  • Articulate root cause analysis methods
  • Understand Fishbone, 5 Why, Histograms, Bell Curves and Variation.
the 5 ways
fishbone diagram