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Learner Information

Key Information for Learners

Code of Practice for Tertiary and International Learners

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (The Code) protects learners by ensuring that as a training provider we meet the legal and ethical standards for the wellbeing and safety of our learners. The Code covers various aspects of our learners life, such as information and advice, support services, health and safety, and complaints procedures. The Code also gives learners the opportunity to voice their opinions and concerns and to access the Dispute Resolution Scheme if they are not satisfied with the BMINZ response. The Code is administered by the New Zealand Qualifications Authority (NZQA), which also provides resources and guidance for learners and education providers.

What does the code mean for our learners

It means that learners who study in New Zealand can expect a high standard of care and support from BMINZ as their provider.

We commit to:

  • Having a transparent and supportive system for learner wellbeing and safety
  • Responding to diverse learner needs and wellbeing in a way that upholds their mana and autonomy 
  • Having safe, inclusive, and supportive learning environments
  • Supporting our ākonga/learners to succeed in their learning

To review our performance against the Code of Practice, please have a read of our self-assessment document.

Self-Assessment Document

Learner Health, Safety and Wellbeing commitment statement

BMINZ is committed to the health, safety and wellbeing of our learners and others and will ensure we have strategies, policies, and procedures in place to achieve this commitment. BMINZ aims to enhance our inclusive, caring and supportive outlook by positively promoting good health and wellbeing (social, physical and mental) as the foundation for learner success and a great learning experience.

We honour our commitment to provide learners with an inclusive and safe learning experience with BMINZ in alignment with the principles of Te Tiriti o Waitangi – Participation, Protection, and Partnership.

Complaints Process

If you feel that you have been unfairly treated or wronged during the course, you have the right to make a formal complaint.

To lodge a complaint, you must submit a written statement outlining the circumstances and reasons for the complaint. Your complaint is to be sent within 10 working days from the end of the course by either:

Sending an email to: [email protected]


Via post to 112 Third Avenue, Tauranga City, 3112

A complaint may be categorised as:

Academic – A complaint about your learning experience with us.

Behaviour – A complaint about the behaviour of either a staff member or another ākonga/ learner.

Service – A complaint about the service that you have received from us.

A member of our Education Team will carry out a formal investigation into the circumstances of the complaint. We will advise you of the results/decision made regarding your complaint and any actions to be taken to resolve the matter.

If you feel that we have not resolved your complaint, you can seek further support through the Tertiary Education Dispute Resolution team, who will work with you, and us, to reach a resolution.

BMINZ education strategy and principles

  • Providing high-quality education and training that meets the needs of learners, industry, employers, and communities.
  • Ensuring the safety and wellbeing of learners through the Code of Practice for Tertiary and International Learners.
  • Supporting the achievement and progression of learners, especially Māori and Pasifika, through culturally responsive and inclusive practices.
  • Engaging in self-assessment and external evaluation to ensure continuous improvement and accountability.
  • Aligning with the government’s priorities and policies for the tertiary education sector.

Download the learner handbook below

Our learner handbook details information to support you through the learning process and includes contact details for learner wellbeing support services.

Learner Handbook